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Terms & Conditions

Terms & Conditions



Terms and Conditions for Relaxed Wellness LLC

The articles, materials, or goods specified on your online, phone, or trade show order (hereinafter referred to as “goods”), are hereby ordered upon the express terms and conditions printed on our web site or sales order. Your online, phone, or trade show order and the written terms and conditions printed on our web site or sales order will together constitute the entire contract between you as PURCHASER and Relaxed Wellness, LLC as SELLER. These express terms and conditions are hereby incorporated into seller’s invoice and any statement of account.

  1. The terms and conditions of this sale may not be varied or changed, nor any of its provisions waived except in writing, signed by an authorized representative of seller. No course of dealing, usage, or trade, or course of performance shall constitute any of the terms and conditions hereof and shall not expand upon, alter, or vary the terms or conditions hereof.

  2. Seller shall not be held responsible in any way for delayed delivery, partial delivery, or non-delivery caused by any reason beyond Seller’s control, which reasons shall include but not be limited to strikes, embargos, disputes resulting in work stoppages, plant shutdown or slowdown, lockouts, war, civil disturbances, fire, flood, earthquakes, storms, acts of God, act or the public enemy, government regulations, inability to produce, abnormal conditions in the industry, inability to secure necessary labor, materials or supplies or items necessary to deliver this order, delays by carriers and lack of shipping facilities’.

  3. In addition to the net price, Purchaser shall pay to Seller the amount of any tax or other charge imposed by any Federal, State, Municipal or other governmental authority with respect to the manufacture, sale, delivery, and/or use of these goods.

  4. In the event any bill or invoice shall not be paid when due, all sums owing under this and other contracts between Purchaser and Seller shall, at the option of Seller, at once become due, irrespective of the terms of sale, and Seller may defer delivery under this and such other contracts until such sums be paid and for a reasonable time thereafter. If the total amount due or to become due under this and other contracts between Purchaser and Seller exceeds Purchaser’s credit limit, determined from payment for any future shipment in excess of such credit limit. Notwithstanding anything to the contrary, Seller reserves the right at any time to alter the credit terms of sale, to require payment in advance and to fix a limit of credit. Purchaser shall pay interest at the rate of 1 ½% per month on all overdue bills.

  5. Orders may be cancelled from the time of the order through 3 business days following the date the order was placed with a 3% fee. After 3 business days but prior to accepting delivery Relaxed Wellness reserves the right to charge a 20% cancellation/restocking fee. If cancellation is made after the order has shipped you will be responsible for shipping. Standard freight/shipping rates apply to and from if the order is cancelled after it ships for delivery. If you cancel your order within the 3 business day window we will issue a check, less any applicable fee. If you finance your order with a financing contract, the contract will be cancelled after applicable fees are settled. After orders are delivered/received due to sanitary reasons ALL SALES ARE FINAL. In the event an exception is made and a refund must be issued, it will be processed and mailed in the form of a check from our corporate office. Please allow 4-6 weeks for processing and mailing. Cancellation requests after the product has been ordered will incur a 20% return and restocking fee. No returns of the goods are permitted without prior authorization of the seller. If a return is granted an RMA number is required. Cancelling Purchaser is to be held financially responsible for the freight to the Purchaser and the return freight to the Seller's warehouse. Purchaser must return the original goods intact with all components (CD stereo, speakers, subwoofers, remotes, Instructions, etc.). All components must be in like new condition. If goods are not in a like new condition the Seller at his discretion may decline Purchaser's return or charge Purchaser a fee for missing items or items that the Seller determines are damaged or require service. The Purchaser is responsible for any damaged freight upon return.  PLEASE NOTE THAT ALL ADJUSTABLE FOUNDATION SALES ARE FINAL. ADJUSTABLE FOUNDATIONS CANNOT BE RETURNED FOR ANY REASON. Accessories, i.e. sheets, pillows and mattress protectors CANNOT be returned once opened. If you would like to return an accessory order once it has been delivered, you must call us at 702-956-2168 to request an RMA number and then ship the item back to us in the original, unopened packaging. We will not accept returns of accessory items that have been used or otherwise damaged from their original condition. You are responsible for the cost of shipping. Once the returned items are received, you will be refunded the original purchase amount minus the shipping costs (if not paid by you already) and a 20% restocking fee. FLOOR MODEL SALES ARE ALSO NON-RETURNABLE AND ARE SOLD AS IS.

  6. Goods invoiced and held by Seller for whatever reason shall be held at Purchaser costs and expenses, including costs of warehousing and/or storage. A minimum of one-month storage shall be charged to Purchaser at the seller’s prevailing rate. Down payment, Deposit and lay-away are NON-REFUNDABLE. However, Seller will refund any deposit and subsequent payments, only when the goods that Purchaser ordered have for any reason become no longer available. Sales Order/agreement will terminate and deposit will be forfeited if payment of the total purchase price has not been made within 6 months from the date of Sales Order/Agreement.

  7. Any delivery not in dispute shall be paid for by Purchaser regardless of dispute as to any other delivered or undelivered goods under this or any other contract. Upon breach by Purchaser as to any installment, Seller, at its option, may treat such breach as severable or as a breach of the entire contract.

  8. Relaxed Wellness objective is to offer you quality products at a value price. We warrant our merchandise to be free from defects in material and workmanship under normal use for a period of 30 days from date of delivery. Beyond the initial 30 days, your merchandise will be covered under a manufacturer’s warranty. This original document is required for warranty service, no exceptions. The warranty is void if Relaxed Wellness or the manufacture determines the product damage was caused by abuse, negligence, or used for purpose other than it was intended. Warranty is provided to the original purchaser only.

  9. Any checks or remittance received from or for the account of Purchaser may be accepted and applied by Seller against any indebtedness or obligation, regardless of any condition, proviso, statement, legend or notation appearing on, referring to or accompanying such check or remittance.

  10. In the event that suit is commenced or claim asserted regarding this contract or Seller’s performance pursuant thereto, then the prevailing party shall be entitled to recover its costs of suit, litigation expenses and attorney’s fees incurred therein.

  11. Any controversy or claim arising under or in relation to this order or contract, or any modification thereof, shall be settled by litigation to be held in accordance with the laws of the State of Nevada, and Seller and Purchaser stipulate that the exclusive venue and jurisdiction thereof shall be in either the Superior or Municipal Court, as appropriate, of the County of Clark, State of Nevada. Any process or notice of motion or any other application to the court or a Judge thereof may be served outside the State of Nevada by registered or certified mail or by personal service.

  12. This agreement is complete and entire and there are no representations of any kind whatsoever, except as expressly appearing herein. Any prior, other or different documents concerning the transaction set forth herein shall be of no force and effect.

  13. If any provision of this contract is or becomes, at any time for any reason whatsoever, unenforceable or invalid, no other provision hereof shall be affected thereby.

  14. Upon signature the customer agrees to the terms and conditions laid out in this Sales Order/Invoice.